Your databases are not stored in the same directory as your hosting account. Speak with your respective technical support team for further assistance. Note that the mail folder is not in the same location for all hosting services. You can use File Manager or an FTP client to download these files. Download the mail folder contents to back it up.The user account below is “user5.” Click on the folder to see its contents. It will be under the root of the user account. The following instructions are based on cPanel-based accounts from InMotion Hosting. If that is the case, then you would need to find the Mail directory. You may also want to download your email. Your files will be copied to your local computer using Filezilla when the download is complete. Right-click with your mouse on the selected files. Double-check to make sure that you have selected the directory you created earlier.If you wish to select specific files (instead of all of them), then hold your CTRL key and then left-click on the files you wish to select. This will select all the files in that window. Note that this section of the FTP site is labeled “Remote site.” This Select your website files in the top right section.The final set of steps requires that you select your files (the source) and then copy them to the directory (the destination) you created previously. FTP clients allow you to choose files from a location (the source) and then move or copy them to a destination. Once the directory is created, you must select your website files. I have named it “Website Backup-011823” below. Name the folder that is created on your desktop.
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